Refund Policy

At Luxuré Oils, we are committed to providing you with premium-quality perfume oils and aromatic blends that are designed to enhance your well-being and provide a luxurious sensory escape. If, for any reason, you are not completely satisfied with your purchase, we’re here to help.

1. Returns

Our return policy lasts 7 days from the date of purchase. If 7 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without contacting us first.

2. Refunds

Once we receive your returned item, we will inspect it and notify you via email that we have received your returned product. We will also inform you of the approval or rejection of your refund request.

If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your bank or card issuer.

3. Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at luxureoilsltd@gmail.com.

4. Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at luxureoilsltd@gmail.com and send your item to the address provided in our response.

6. Shipping

To return your product, please contact us at luxureoilsltd@gmail.com to receive the correct return shipping address.

You will be responsible for paying for your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Non-Returnable Items

Several types of goods are exempt from being returned. These include:

  • Gift cards
  • Some personal care items